PELAKSANAAN KAJIAN KEPUASAN PELANGGAN LUARAN PROGRAM PERKHIDMATAN FARMASI, KKM
Dengan segala hormatnya perkara di atas adalah dirujuk . 2. Sukacita dimaklumkan bahawa Program Perkhidmatan Farmasi (PPF), KKM sedang melaksanakan Kajian Kepuasan Pelanggan Luaran bermula 1 Jun 2026 hingga 30 Jun 2026 (1 bulan) dengan objektif untuk mengenal pasti tahap kepuasan pelanggan yang mendapatkan perkhidmatan di Program Perkhidmatan Farmasi, KKM. Di samping itu , kajian ini turut bertuj
Source: National Pharmaceutical Regulatory Agency · August 7, 2026 at 1:44 AM · AI-assisted report
KUALA LUMPUR, 7 AUGUST 2026 —
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KUALA LUMPUR - Malaysia's Ministry of Health (KKM) is conducting a customer satisfaction survey for its Pharmacy Service Program (PPF) from June 1, 2026, to June 30, 2026. The survey aims to gauge the level of satisfaction among customers who have received services from the program and to gather suggestions for improvement to enhance the quality of services in the future.
Market Impact
The survey's findings are expected to have an impact on the Malaysian healthcare market, particularly in the pharmaceutical sector. Details on how the survey will be conducted and the expected outcomes are not yet available. However, the survey is seen as a step towards improving the overall quality of healthcare services in the country.
The Ministry of Health has encouraged cooperation from the public to participate in the survey to ensure that the feedback received is comprehensive and representative.
According to the National Pharmaceutical Regulatory Agency, the survey is part of the Ministry of Health's efforts to evaluate and improve its services. The agency has stated that the survey will be conducted over a period of one month, from June 1, 2026, to June 30, 2026. The survey's objectives include identifying the level of customer satisfaction and gathering suggestions for improvement.
The agency has also requested the public to participate in the survey and to disseminate the information to ensure a wide range of feedback.
The outcome of the survey is expected to provide valuable insights into the effectiveness of the Pharmacy Service Program and identify areas for improvement. Details on the survey's methodology and expected outcomes are not yet available. The National Pharmaceutical Regulatory Agency has stated that the survey is an important step towards enhancing the quality of healthcare services in Malaysia, and the public's participation is to its success.
Related: Ministry of Health · Kuala Lumpur