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Economy

MyGOV Malaysia launches Agentic AI assistant for public services

MyGOV Malaysia began beta testing an Agentic AI assistant on August 1 that lets users resolve public-service tasks without knowing which agency handles them.

Source: Ministry of Digital Malaysia · August 13, 2026 at 7:40 AM · AI-assisted report

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MyGOV Malaysia launches Agentic AI assistant for public services
Photo: Yu tptw / CC BY-SA 4.0

PUTRAJAYA, 13 AUGUST 2026 —

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MyGOV Malaysia began beta testing an Agentic AI assistant on August 1 that lets users resolve public-service tasks without knowing which agency handles them.

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The Ministry of Digital said the AI understands requests in plain language, identifies the correct service, guides users through steps, and—where permitted—executes actions such as paying a traffic summons directly. Agency staff retain oversight to ensure safety, data privacy and accuracy under the public-sector AI framework.

The ministry said the rollout is part of a phased expansion that began this month. As of July 2026, MyGOV Malaysia had 2.9 million registered users and 52 services from 19 agencies.

The Agentic AI layer shifts the platform from a single-window portal to a proactive assistant that removes digital bureaucracy, the ministry said. Implementation aligns with Malaysia’s goal to become an AI Nation by 2030.

Related: Ministry of Digital · Putrajaya

Reporting based on Ministry of Digital Malaysia. Figures and claims are subject to revision as the story develops. DomainFork publishes editorial context, not investment advice — see our editorial standards.